Netta Zaken On September 9, 2003, Netta, then a 17-year- old high school senior, went for a late evening walk with a good friend near their homes in Jerusalem. As they walked along the street, they passed a café where many people were relaxing, talking, joking, and having an enjoyable evening. As Netta and her friend neared the sidewalk entrance to the café – Café Hillel – they saw the security guard grappling with someone he was trying to prevent from entering the café. There was a huge explosion and shrapnel flew everywhere. Netta suffered a crushed jaw in the attack, and the main vein of her leg was punctured by shrapnel. Her right hand was crushed, she was hit by shrapnel throughout her body, and suffered nerve damage in her back and intestinal area. Her friend suffered minor abrasions. Since the attack, Netta has developed serious difficulties with digestion, including strong pains, and needs special food she can digest more easily. She cannot open her mouth wide enough to ingest or chew solid food, and eats only purees or liquefied food. She has developed celiac disease as a result of her physical injuries, and now can’t eat any grains. She is also allergic to milk and nuts as a result of her injuries. She can't even look at a piece of cooked meat, or even meat soup, because the memories of the burnt flesh from the attack come flooding back and cause her to be sick. Netta clearly remembers that night – the sight of the security guard trying to stop the terrorist, the blast of the explosion, the blood everywhere afterwards, the smell of burnt metal and burnt flesh, the screams, the sirens, and most of all the pain. In addition, the physical trauma of the attack led to a disruption in Netta's nervous, digestive and anatomic systems. She is now allergic to almost all conventional medication, including general anesthesia, all antibiotics and even some antihistamines. Over the past nine and a half years, Netta has undergone numerous operations to repair and reconstruct her lower jaw. She has undergone eight bone transplants, and some of her lower teeth were removed, and will eventually need to be replaced. These operations have been tremendously painful physically and emotionally, and Netta will still need more operations to complete the work. Because of her allergies to medications and anesthesia, her surgery needs to be done under very specific local anesthetic, and when this is applied, it often "takes" in locations other than where it is applied. Netta is under regular psychological therapy. But her physical pain and discomfort can only be helped by homeopathic and other alternative treatments, including biofeedback therapy to strengthen the muscles in her abdominal and intestinal areas, since she is allergic to conventional medications. These treatments are very expensive and are not covered by the public health plans in Israel – yet they are the only thing that can help her. Netta’s parents sacrificed everything they had to cover the costs of Netta's treatments, even selling their home to obtain the money for it. For two years, Netta, her parents, and her two younger brothers lived in the home of her elderly grandmother. They then rented the tiny basement-half of an apartment nearby, and have turned it into a home. The section that they rented has two small bedrooms and a very tight living room-dining room combination. The kitchen is more of an alcove tucked in behind a wall. For the past two years, Netta has been studying Special Education at Israel’s Open University, in a program that allows her to study at home and between her many medical and psychological appointments she attends the university once a week to report to her academic supervisor. The family needs assistance in paying for Netta's daily medical needs. The National Insurance Institute refuses to recognize most of Netta's treatments since they are "alternative medicine" and not conventional treatment. Netta is forced to pay out of her own funds every month for these treatments, including special medications that bypass her allergies.